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HP Selling HP Lifecycle Services for Workforce Computing 2024 : HP2-I57

HP2-I57

Exam Code: HP2-I57

Exam Name: Selling HP Lifecycle Services for Workforce Computing 2024

Updated: Sep 13, 2026

Q & A: 24 Questions and Answers

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HP HP2-I57 Exam Syllabus Topics:

SectionObjectives
Personal Systems Services- Workforce Device Services
  • 1. Desktop Support Services
  • 2. Notebook Support Services
  • 3. Mobile Device Services
Configuration Services- Service Bundle Recommendations
  • 1. Support Tier Alignment
  • 2. Infrastructure Assessment
Advanced Sales Skills- Customer Pain Point Identification
  • 1. Stakeholder-Based Communication
  • 2. Business Value Positioning
Consultative Selling- Discovery and Qualification
  • 1. Long-Term Business Outcome Mapping
  • 2. Customer Workflow Analysis
Lifecycle Services- End-to-End Device Lifecycle Management
  • 1. Break-Fix Support
  • 2. Technology Refresh Planning
  • 3. Preventive Maintenance
Deployment Services- Implementation Planning
  • 1. Risk Mitigation
  • 2. Deployment Phases
  • 3. Downtime Reduction
Sales Skills Transformation- Modern Sales Methodologies
  • 1. Outcome-Based Selling
  • 2. Long-Term Relationship Development
  • 3. Customer-Centric Selling

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

Question #1

Where can you find additional information about HP Services?

A. HP AssetHub
B. HP Workforce Central
C. HP Partner Portal
D. HP Workpath


Question #2

Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
B. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
C. End users cannot snooze the alerts.
D. Only non-hybrid employees can receive end user alerts directly on their device.
E. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.


Question #3

The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

A. Whether the PC models are G10+ models vs. G8/G9 models
B. Whether the service will cover HP devices only or HP and non-HP devices
C. Whether you are an HP Synergy, Power, or Power Services partner
D. Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal


Solutions:

Question #1
Answer: C
Question #2
Answer: A,B,E
Question #3
Answer: B

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