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HP Selling HP Supplies 2020 : HP2-I14

HP2-I14

Exam Code: HP2-I14

Exam Name: Selling HP Supplies 2020

Updated: Oct 29, 2026

Q & A: 36 Questions and Answers

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HP HP2-I14 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: HP Supplies Sales Cycle & Value Proposition30%- Quality, reliability, and yield advantages
- Identifying customer needs and pain points
- Hidden costs of non-genuine supplies
- Positioning Original HP supplies benefits
Topic 2: HP Programs, Tools & Sustainability25%- HP sales and support resources
- HP Planet Partners recycling program
- HP Instant Ink and subscription services
- Sustainability and environmental impact
Topic 3: Business Outcomes & Competitive Differentiation15%- Protecting printer hardware and warranty
- Maximizing long-term customer value
- Reducing downtime and service calls
Topic 4: HP Supplies Portfolio30%- HP JetIntelligence and ink technologies
- HP specialty media and paper
- Comparison with non-HP supplies
- Original HP ink and toner cartridges

HP Selling HP Supplies 2020 Sample Questions:

Question #1
How do HP Customer Delivery Inspections (CDIs) protect enterprise and public-sector customers?

A. by certifying distribution vendors that have installed security measures at their warehouses and on their delivery vehicles
B. by examining suspicious large or mid-sized purchases for counterfeit and illicit products
C. by assessing public tenders and related bids tor suspicious supplier names used in the bill of materials
D. by holding free seminars to educate customers about the counterfeiting dangers and ways to detect counterfeit products


Question #2
What can you do to verify that printing supplies are not counterfeit?

A. All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
B. All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
C. Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
D. Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.


Question #3
How does the HP Planet Partners program protect the world's environment?

A. Countries with contracts with the HP Planet Partners program have agreed to keep all printer inks out of local water sources.
B. HP has agreements In more than 190 countries to minimize the amount of potable water used to manufacture ink cartridges.
C. HP works with governments worldwide to use local distribution networks, reducing the carbon footprint Involved with product distribution.
D. No HP cartridge returned through the HP Planet Partners program will go to a landfill.


Question #4
How do Original HP cartridges compare to non-HP cartridges in terms of customer-ready print quality?

A. Non-HP cartridges continue to work even though the ink has run out, which can damage the printheads.
B. Mechanism breakdowns caused by non-HP cartridges result in prints that fade more quickly.
C. Original HP cartridges yield more than twice the number of customer-ready prints.
D. Original HP cartridges produce prints that are 33% more smear-proof.


Solutions:

Question #1
Correct Answer: B
Question #2
Correct Answer: C
Question #3
Correct Answer: D
Question #4
Correct Answer: C

HP2-I14 Related Exams
HP2-H65 - Selling HP Personal Systems Services 2018
HP2-I44 - Selling HP Workstations 2022
HP2-H69 - Selling HP Device as a Service 2018
HP2-I06 - Selling HP Print Security 2020
HP2-I47 - Selling HP PS Lifecycle Services 2023
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