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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Programs, Tools & Sustainability | 25% | - HP Instant Ink and subscription services - Sustainability and environmental impact - HP sales and support resources - HP Planet Partners recycling program |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Hidden costs of non-genuine supplies - Identifying customer needs and pain points - Quality, reliability, and yield advantages - Positioning Original HP supplies benefits |
| HP Supplies Portfolio | 30% | - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges - HP specialty media and paper - Comparison with non-HP supplies |
| Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Reducing downtime and service calls - Protecting printer hardware and warranty |
HP Selling HP Supplies 2020 Sample Questions:
1. What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?
A) The toner produces high-quality prints even in extreme temperature and humidity conditions.
B) The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
C) The toner uses a smaller ink particle for longer printhead life.
D) The toner's print gauge capabilities send alerts when the toner is low.
2. A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?
A) compatibility Issues with standard papers
B) Inability to refill non-HP cartridges
C) wasted ink and printer downtime
D) ink colors that fade over time
3. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
A) Non-HP cartridges (ail prematurely 70% of the time.
B) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
C) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
D) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
4. How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)
A) HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
B) HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
C) HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
D) HP engineers designed the printheads to work with the ink to print durable, high-quality documents.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C,D |


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