Genesys GE0-601 : Certified Genesys Engineer (CGEB) Exam

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Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Administering the CIC System
• Interaction Center Core Engineer (ICCE) Bootcamp
• Configuring Call Flows

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How to book the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Taking a Certification Exam Guide provides instructions for registering, accessing, and taking exams.

Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Using Response Management Libraries
• Status Messages, Account Codes, and Wrap-up Codes
• Managing Licenses
• Security and Compliance Enhancements
• Workgroups ACD Skills
• Overview of Client Templates
• Basics of Interaction Reporter
• Introduction to PureConnect Application Suite
• Configuring Client Button and Queue Columns
• Introduction to ACD Tools
• Understand the configuration options available for ACD/Skills-Based routing
• Configuring ACD
• Identify the components of the Interaction Administrator interface
• Basics of Interaction Supervisor
• Overview of Interaction Center Business Manager
• Managed IP Phone Configuration and Templates
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Configuring Stations
• Managed IP Phone Network Provisioning

Configuring Call Flows

• Create and configure operations that comprise an Interaction Attendant menu
• Email Schedules
• Standard Inbound Operations
• Default Auto Attendant set of menus and operations
• Queue Operations
• Manage Voice Prompts
• Recognize and use the files and storage structure used by the Interaction Attendant
• Overview of Interaction Attendant user interface
• Structure of a Node
• Email Operations
• Schedule Configuration
• Overview of Default Profile
• Email Profiles
• Overview of Default Schedule
• Overview of Custom Profiles
• Publish, import, and export a new Interaction Attendant configuration

Interaction Center Certified Engineer (ICCE) Bootcamp

• Interaction Center Architecture
• Interaction Subsystems
• Installing IC and Interaction Media Server
• DHCP
• Gateways Overview
• DID/DNIS Routing
• WireShark Analyzer
• Configure SIP addresses
• New License Generation
• Log Viewer
• Running Setup Assistant
• Log Retrieval Assistant
• DNS Server
• Using Interactive Update Client
• Configuring IC Switchover Process
• License Management and Allocation
• Directory Server
• TroubleShooting
• Post Installation Configuration
• Site Information
• IC Survey File
• Interaction Center Platform Overview
• Interactive Update Provider Overview
• Understanding Lines and Groups
• Reporting Tables
• IC Licensing Overview
• Interaction Center Security Methods
• Configure Regionalization
• SIP Line Configuration
• Configure Interaction Media Server
• SIP Station Configuration
• Configure Line Groups
• Database Server
• Licensing Users and Stations
• SIP Proxy
• IC System Manager
• Dial Plan
• Codecs

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