PDF Version DemoIntroduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.
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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- This exam is offered in only English.
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
- There is a time limit of 120 minutes for the exam.
Understanding technical and functional aspects of Interaction Center Certified Engineer (ICCE) Bootcamp
The following will be discussed in Genesys GEO-807 exam dumps:
- Configure SIP addresses
- Directory Server
- Log Retrieval Assistant
- Understanding Lines and Groups
- DHCP
- Log Viewer
- Database Server
- Interaction Center Architecture
- Site Information
- Interaction Center Security Methods
- SIP Line Configuration
- Post Installation Configuration
- DNS Server
- Running Setup Assistant
- IC Survey File
- Interaction Center Platform Overview
- WireShark Analyzer
- IC Licensing Overview
- Interaction Subsystems
- Configure Interaction Media Server
- SIP Station Configuration
- Dial Plan
- New License Generation
- TroubleShooting
- DID/DNIS Routing
- Reporting Tables
- Configure Line Groups
- IC System Manager
- Using Interactive Update Client
- Configuring IC Switchover Process
- Codecs
- Licensing Users and Stations
- Gateways Overview
- Installing IC and Interaction Media Server
- Configure Regionalization
- License Management and Allocation
- SIP Proxy
- Interactive Update Provider Overview
Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf
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How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Introduction
Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, Californi- Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.
For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experienc- Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.
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Genesys GE0-807 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SIP Protocol Fundamentals | - SIP and SDP basics
|
| Monitoring & Troubleshooting | - System monitoring
|
| Routing & Call Control | - Call routing logic
|
| Media & Voice Services | - Media Server integration
|
| Designing SIP Server Solutions | - Deployment design considerations
|
| SIP Server Architecture & Overview | - Genesys SIP Server product overview
|
| Installation & Configuration | - Integration configuration
|
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