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Who should take the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hub.
For more info read reference:
Interaction Center Certified Engineer Study Guide
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Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Configuration | - User and role management - Queues, divisions, and permissions |
| Digital Channels and Omnichannel Handling | - Email, chat, and messaging channels - Workgroup and queue management |
| Reporting and Analytics | - Interaction and queue analytics - Performance dashboards |
| Integrations and APIs | - CRM and third-party integrations - API fundamentals and authentication |
| Genesys Cloud Architecture and Core Concepts | - Core components and services - Multi-tenant cloud fundamentals - Platform architecture overview |
| Call Routing and Contact Flows | - Skills-based and data-driven routing - Architect flows configuration - Inbound and outbound routing logic |
| Troubleshooting and Best Practices | - System monitoring and issue resolution - Contact flow debugging |
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