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HP Selling HP Imaging and Printing Supplies : HP2-B110

HP2-B110

Exam Code: HP2-B110

Exam Name: Selling HP Imaging and Printing Supplies

Updated: Aug 20, 2026

Q & A: 69 Questions and Answers

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HP HP2-B110 Exam Syllabus Topics:

SectionObjectives
HP Supplies Differentiation- Counterfeit and non-HP supplies risks
  • 1. Print quality degradation
    • 2. Device damage risks
      - Original HP ink and toner advantages
      • 1. Print yield and consistency
        • 2. Warranty and reliability considerations
          Selling HP Printing Solutions- Value-based selling approach
          • 1. Print quality and reliability benefits
            • 2. Total cost of ownership (TCO)
              - Customer needs analysis
              • 1. Print volume and workload assessment
                • 2. Home office vs enterprise requirements
                  HP Imaging and Printing Portfolio Overview- HP printer and MFP product categories
                  • 1. Laser printing solutions
                    • 2. Inkjet printing solutions
                      • 3. Multi-function printers (MFPs)
                        - HP supplies ecosystem
                        • 1. PageWide and LaserJet supplies
                          • 2. Original HP cartridges
                            Channel and Sales Strategy- Customer retention strategies
                            • 1. Supplies replenishment programs
                              • 2. Subscription-based printing models
                                - Partner and reseller ecosystem
                                • 1. Distribution channels
                                  • 2. Authorized HP partners

                                    HP Selling HP Imaging and Printing Supplies Sample Questions:

                                    1. Which program provides a full service contract to the customer?

                                    A) HP Channel Lead Pay Per Use
                                    B) HP Supplies Big Deal
                                    C) HP Win-Back
                                    D) HP Planet Partner Program


                                    2. Which driver of HP's innovation ultimately benefits the customer?

                                    A) HP Care packs
                                    B) The HP commitment to the lowest customer price
                                    C) A culture of engineering innovation
                                    D) The Reseller Partner Program


                                    3. According to the 2013 Spencer Lab laser study approximately what percent of non-HP toner cartridges, on average, produced print quality that was of limited or of no use?

                                    A) 42%
                                    B) 10%
                                    C) 70%
                                    D) 97%


                                    4. Which part of the print head fires the ink?

                                    A) Nozzle
                                    B) Fuser
                                    C) Media
                                    D) Intelligent circuit


                                    5. What is the process behind a remanufactured cartridge?

                                    A) Disassembling, cleaning the waste hopper and drum, adding toner, and sealing the cartridge
                                    B) Disassembling, cleaning, changing the worn parts, and drum if needed, and then adding new toner
                                    C) Adding new toner to the empty hopper and performing little or no furbishing on the cartridge
                                    D) Disassembling, emptying the hopper, cleaning the components, and adding the recoated drum


                                    Solutions:

                                    Question # 1
                                    Answer: A
                                    Question # 2
                                    Answer: A
                                    Question # 3
                                    Answer: A
                                    Question # 4
                                    Answer: A
                                    Question # 5
                                    Answer: B

                                    HP2-B110 Related Exams
                                    HP2-B42 - Advanced Document Workflow - Technical
                                    HP2-B117 - Selling Imaging and Printing Fundamentals
                                    HP2-B31 - HP Imaging and Printing Technical Fundamentals
                                    HP2-N49 - Selling HP Business Service Management Solutions
                                    HP2-H32 - Selling HP Client Virtualization Solutions Exam
                                    Related Certifications
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                                    HP Certified Professional
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