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IBM C2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Understand Customer Requirements and Business Context | 20% | - Gather business and technical requirements - Map requirements to solution capabilities - Identify stakeholders and use cases |
| Topic 2: Create and Justify Solution Design Recommendations | 24% | - Define scalability and performance considerations - Recommend product licensing and deployment models - Design high-level architecture |
| Topic 3: Support and Troubleshooting Fundamentals | 16% | - Outline maintenance and upgrade procedures - Identify common issues and resolution paths - Understand logging and monitoring tools |
| Topic 4: Define Key IT Service and Asset Management Products | 22% | - Describe integration capabilities between Tivoli products - Understand ITIL alignment with IBM solutions - Identify IBM Tivoli Service Delivery portfolio components |
| Topic 5: Plan Implementation and Integration | 18% | - Address security and access control requirements - Outline installation and configuration steps - Identify integration points with existing systems |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Question #1
Which statement is true about Key Performance Indicators (KPIs)?
A. KPIs should always be measured by percentage.
B. KPIs are defined according to the IT customer requirements.
C. KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
D. KPIs always have to be adjusted to match the customer's actual status.
Question #2
The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?
A. Migration Manager
B. IBM Tivoli Directory Integrator
C. Integration Framework
D. IBM Tivoli Integration Director
Question #3
A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)
A. IBM SmartCloud Control Desk
B. IBM Tivoli Application Dependency Discovery Manager
C. IBM Tivoli Endpoint Manager
D. IBM Composite Application Manager
E. IBM Tivoli Asset Discovery for Distributed
Question #4
Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?
A. It provides an overview of the key business units which helps identify the unit managers to interview.
B. It identifies the key business units and teams supporting IT asset and service management processes.
C. It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
D. It identifies the most important key business units using the IT asset and service management solution.
Question #5
Which technique is used to classify how well a product or solution meets IT asset and service management requirements?
A. gap analysis
B. SWOT analysis
C. business process analysis
D. architecture analysis
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: B | Question #3 Correct Answer: A,B | Question #4 Correct Answer: A | Question #5 Correct Answer: A |
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