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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request and Incident Management | - Incident management workflows and resolution - Service request lifecycle and fulfillment process - Service catalog design and usage |
| Topic 2: Deployment and Operations | - Installation and configuration basics - Troubleshooting common automation issues - Operational monitoring and maintenance |
| Topic 3: Integration and Architecture | - Integration with ITSM tools and service desk systems - Data flow and system interoperability - Architecture components of Tivoli automation solutions |
| Topic 4: Tivoli Service Delivery and Automation Overview | - IT service management (ITSM) fundamentals - IBM Tivoli service management and automation portfolio overview - Process automation concepts and business value |
| Topic 5: Tivoli Service Automation Manager Concepts | - Workflow automation and task execution - Service provisioning and orchestration - Resource lifecycle management |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Question #1
Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?
A. Tasks List
B. Job List
C. Tasks Plan
D. Job Plans
Question #2
Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)
A. IBM DeveloperWorks wikis
B. Tivoli Field Guides
C. Tivoli User Group Web page
D. IBM Tivoli Forums
E. IBM Support Web page
Question #3
The customer has a period in the year where a change freeze is forced in their IT environment. How can this be forced using IBM SmartCloud Control Desk?
A. The Bulletin Board can be used to advertise the change freeze.
B. A change implementation window can be created for the change freeze.
C. A change window can be created for the change freeze.
D. A blackout period can be created for the change freeze.
Question #4
A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?
A. at least three
B. at least two
C. one is enough
D. at least five
Question #5
A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?
A. IBM Tivoli License Compliance Manager
B. IBM Tivoli Usage and Accounting Manager
C. IBM Tivoli Application Dependency and Discovery Manager
D. IBM Tivoli Provisioning Manager
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: A,E | Question #3 Correct Answer: D | Question #4 Correct Answer: A | Question #5 Correct Answer: A |


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