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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 2: Integration | 8% - 12% | - System Connectivity
|
| Topic 3: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 4: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 5: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 6: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 7: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 8: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 9: Administration and Configuration | 8% - 12% | - System Administration
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.
A) Blackberry
B) Windows-Desktop
C) Android
D) Windows Mobile
E) IOS
2. Which answers are correct in regards to work shifts? Choose Three correct answers.
A) Work shifts are defined at the company level and apply to all technicians Atfi CI.
B) Work shifts are visible in the workforce management planning board
C) I can define a work shift pattern for a group of people
D) Only internal employees can have work shifts
E) Each technician can have only one work me pattern
3. You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.
A) Screen Configurations
B) User Groups
C) Password policy
D) Business Rules
4. Which customizations are possible with the screen configuration feature? Choose Three correct answers.
A) Can only be defined for mobile screens
B) Can define colour coding
C) Can be used for field validation expressions
D) Able to display custom translations
E) Used to display, hide, sort and group fields.
5. If I want to build my own dashboard chart in the Analytics and Reporting module, how can I create my data query? Choose the correct answer.
A) Use the Query API
B) Use ERP API
C) Use CCQL
D) Use MS SQL
Solutions:
| Question # 1 Answer: B,C,D,E | Question # 2 Answer: B,C,E | Question # 3 Answer: A,D | Question # 4 Answer: B,C,E | Question # 5 Answer: D |
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