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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Requirements Gathering and Management | 18% | - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements |
| Topic 2: Development Support and User Acceptance | 12% | - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing - Support development teams with clarification |
| Topic 3: Business Process Mapping and Optimization | 12% | - Identify improvement opportunities - Map existing business processes - Design optimized processes aligned with Salesforce - Validate process designs with stakeholders |
| Topic 4: Collaboration with Stakeholders | 23% | - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams |
| Topic 5: User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Manage and maintain user story documentation - Define components of a well-formed user story |
| Topic 6: Customer Discovery | 17% | - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities - Understand role of Business Analyst in implementation lifecycle - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs |
Salesforce Certified Business Analyst Sample Questions:
1. The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?
A) Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
B) Document user stories and clarify business needs so IT can deliver results based on the requirements.
C) Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.
2. Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?
A) Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
B) Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.
C) Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
3. A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project.
What should the BA do to engage the business most effectively during UAT"?
A) Hand or ownership for writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release to business stakeholders.
B) Work with quality assurance analysts to collaborate in writing, reviewing and executing UAT scenarios, providing feedback, and approval for release.
C) Work business stakeholders to collaborate in writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release.
4. Sales leadership at Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company.
CK's Salesforce implementation includes many custom pages. Multiple users have complained about waiting a long time for key functionality to display.
What is the recommended way for a business analyst to understand the opportunities for improvement?
A) Monitor the Lightning Usage App.
B) Run the Lightning page layout.
C) Enable Debug Logs.
5. Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?
A) Build tooltips and discoverable content in the new console layouts.
B) Document key changes and gather feedback to update the backlog.
C) Organize user groups by permission set and train each team.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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