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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Story Development | 20% | - Write clear and actionable user stories - Manage user story backlog and prioritization - Define acceptance criteria for user stories - Break down epics into manageable user stories |
| Topic 2: Business Process Mapping | 17% | - Analyze impact of changes on stakeholders - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation - Map current and future business processes |
| Topic 3: Requirements Management | 23% | - Manage requirements traceability - Elicit and document functional and non-functional requirements - Prioritize requirements based on business value - Validate and verify requirements with stakeholders |
| Topic 4: Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities - Conduct effective meetings and presentations |
| Topic 5: Customer Discovery | 17% | - Conduct stakeholder interviews and workshops - Document business requirements and user stories - Identify business needs, pain points, and objectives - Analyze current state and future state processes |
Salesforce Certified Business Analyst Sample Questions:
1. Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".
A) User License
B) Username
C) Role
D) Profile
2. Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?
A) Ask the support manager to wait until the idea is released.
B) Ask the development team to build a custom solution based on the idea.
C) Ask the Salesforce Account Executive to release the idea early.
3. As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?
A) Salesforce Optimizer
B) Setup Audit Trail
C) Reports and Dashboards
4. Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of the stakeholders has a tendency to dominate the conversation which takes the group off topic and interfaces with meeting the objective.
How should the business analyst collaborate with the key stakeholder's?
A) Conduct individual interviews to gather input.
B) Conduct a group brainstorming session to generate ideas.
C) Conduct a focus group to identify pain points.
5. Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?
A) Create a new page layout for the phone.
B) Confirm steps to reproduce the issue.
C) Use performance analyzer to view the assessment.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |
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