Cisco 642-241 : Unified Contact Center Enterprise Design (UCCED)

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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

A) Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.
B) Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.
C) When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.
D) When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.

2. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) PSTN gateway trunks
B) agents
C) IVR ports
D) MTP resources

3. How are Cisco Unified Mobile Agents silent monitored by their supervisors at remote locations?

A) Cisco Remote Silent Monitoring (RSM) Service Monitoring
B) Desktop Monitoring from the Cisco CTI OS or Cisco Agent Desktop CTI Desktop
C) Cisco CTI OS or Cisco Agent Desktop SPAN Port Monitoring
D) Cisco Unified Communications Manager Silent Monitoring

4. In a Cisco Unified Contact Center Enterprise design, the customer wants to use Session Initiation Protocol calls from its voice network carrier. Which design consideration is true for this solution?

A) All agent phones must be configured as Session Initiation Protocol phones.
B) Additional digital signal processor resources are required in the design for Session Initiation Protocol calls.
C) Cisco Unified Border Element must be included for Session Initiation Protocol message normalization and management.
D) Cisco Unified IP IVR must be configured for G.711 voice calls only.

5. Which two Cisco Unified Contact Center Enterprise components impact visible network WAN bandwidth sizing to the central controllers? (Choose two.)

A) number and type of configured Cisco Unified Contact Center Enterprise agents
B) number and type of remote administrative data servers
C) number of dialed numbers in the Cisco Unified Contact Center Enterprise that is configured for remote Cisco Voice Gateways
D) size and number of Cisco Unified Contact Center ECC variables that are passed to remote CTI OS agent desktops for screen pop

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