Avaya 37820X : Avaya Midsize Solution Design Exam

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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

Question #1
Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?

A. One MCU9 License for each board room and one XT5000 endpoint In each board room
B. One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
C. A Video Collaboration Solution for IP Office XT endpoint with embedded server
D. A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360

Question #2
You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity.
Which two statements describe the server configurations for IP Office and ACC with Business Continuity?

A. If the ACCS is using a hardware appliance the IP Office can be virtualized.
B. IP Office and ACCS can be virtualized only using separate VMware host servers.
C. IP Office and ACCS can be virtualized only using the same VMware host server.
D. If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.

Question #3
Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A. Create personal short codes.
B. Correct their personal entry in the system directory.
C. Button programming
D. Modify their personal directory.

Question #4
To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?

A. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
B. Preferred Edition with VMPro and an IP Office CTI license
C. Preferred Edition with VMPro
D. Essential Edition with an external PC to run Avaya Call Reporting

Question #5
A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?

A. 150
B. 350
C. 250
D. 450

Solutions: