Avaya Midsize Solution Design : 37820X

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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Refer to the Scenario: IT-FAC.

With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?

A) The incoming and outgoing trunk can be analog or digital.
B) The incoming and outgoing trunk must be digital.
C) The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
D) The incoming trunk must be digital and the outgoing can be analog or digital.

2. Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A) To IP Office and anchored In IP Office: A-6
B) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
C) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
D) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B

3. To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?

A) Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
B) Preferred Edition with VMPro and an IP Office CTI license
C) Preferred Edition with VMPro
D) Essential Edition with an external PC to run Avaya Call Reporting

4. With Avaya Spaces, which statement is true about the what users can do?

A) Only the Owner/Admin level users can video call.
B) Guest level users can only text chat other users.
C) All levels of users can text chat and video call.
D) Only Member level users and above can video call.

5. Refer to the Scenario:
Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?

A) Centralized management of wired network switches
B) HTML based call accounting reports
C) On demand call recording and reporting for any user
D) Meet-me audio conferencing

Solutions: