Avaya 3303 : Avaya Proactive Contact Implementation and Maintenance Exam

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
B) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.
C) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
D) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.

2. You see the following messages in a PG230RM log file:
#00Fri Jul 15, 2011 16:26:31 HST013; Host < ENET1 > Socket Read Error $FFFFFFFF:Incorrect Internet Address #00Fri Jul 15, 2011 16:26:31 HST002: Host < ENET1 > Has Failed Due To: Socket Read Error #00Frl Jul 15, 2011 16:26:31 FRM503: Minor Alarm Set For - ALM010: Host Communications Failure (NSA) #00 Fri Jul 15, 2011 16:26:31 FRM504; Major Alarm Set For - ALM011: No Hosts Available (SA)
What do these messages indicate is happening?

A) This is normal maintenance; the pds processes are restarting on the Proactive Contact application server.
B) An Incorrect IP address has been configured for the PG230RM.
C) The Network File System (NFS) host connection to the Proactive Contact application server has been reset.
D) The network connection to the PSTN/carrier has been lost and the communication path will need to be reset.
E) The socket/network connection to the Avaya Enablement Service (AES) host for telephony event reporting has been lost.

3. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
B) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
C) The calling list being used was downloaded and overwritten during calling.
D) The quota settings were not active for the job.
E) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.

4. When opening the Configuator dialog box in Health Manager, what information is required?
(Choose three.)

A) Email Server Details
B) Secondary Proactive Contact Details
C) WebLM Server Details
D) Primary Proactive Contact Details
E) Database Server Details

5. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) The Configurator needs to be started manually, the first time you run Health Manager.
B) The Configurator is a configuration utility installed with the Health Manager application.
C) If the Configurator is not running, access and runitfrom the Role Editor.
D) You configure the Supervisor applications using the Configurator.

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