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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Slack Success | 15% | - Adoption strategy and best practices - Analytics and usage measurement - Optimization and training |
| Topic 2: App Administration | 10% | - App installation and configuration - Integration management - Workflow Builder usage |
| Topic 3: User Lifecycle Management | 14% | - User provisioning methods - Guest account management - Authentication and access control |
| Topic 4: Fundamentals | 9% | - Workspace and organization settings and dashboards - User roles and responsibilities - Slack paid plan features |
| Topic 5: Workspace Administration | 9% | - Workspace visibility and configuration - Multi-workspace architecture design - Workspace creation and approval process |
| Topic 6: Channel and User Group Administration | 28% | - Archiving and deletion policies - Channel types and management - User group creation and administration |
| Topic 7: Security | 15% | - Audit and monitoring - Security governance and compliance - Data protection and retention policies |
Salesforce Certified Slack Administrator Sample Questions:
Question #1
You're an Org Admin working on your Slack Enterprise Grid design. You expect a high volume of new workspace requests, and all requests will require admin review.
What should you do to manage this process?
(Select the best answer.)
A. Turn off the workspace request process, and create a private channel. Only add members who you want to request new workspaces.
B. Allow all users to request new workspaces, and route the requests into an admin channel where admins can action the requests as a team.
C. Allow all users to request new workspaces, and manually route requests to the correct admin via direct message (DM).
D. Turn off the workspace request process, and require users to direct message (DM) their workspace admin.
Question #2
You're an Org Admin setting up a new workspace for executives collaborating on a confidential acquisition.
How should you set up the workspace access setting?
A. Open
B. Hidden
C. By Request
D. Invite Only
Question #3
You're an Org Owner for your organization's Slack Enterprise Grid instance.
Your organization has several Slack Connect channels used to communicate with vendors, and you're concerned about unauthorized vendors contacting your members.
Which setting should you enable to prevent this from happening?
(Select the best answer.)
A. Adjust the Slack Connect for direct messages settings so that only Org Admins and Org Owners can send and accept direct messages (DMs) from outside organizations.
B. Restrict Slack Connect to a specific workspace so that only users who have access to that workspace can also access your Slack Connect channels.
C. Set up the custom messaging in Guidelines for using Slack Connect with the policy for communicating with approved vendors only.
D. Disable the Use Slack Connect with free teams option so that only paid workspaces can access your Slack Connect channels.
Question #4
Your company is conducting an internal security assessment of Slack prior to implementation. Which of the following is true about security in Slack?
A. Workspace Admins can see all direct message content at any time through the Admin console.
B. Slack members can only access Slack when on the corporate network.
C. Slack data is stored on your company's servers.
D. Slack data is encrypted at rest and in transit.
Question #5
You work with a team of developers who are responsible for creating a custom ticketing app at your organization.
What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?
A. Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.
B. Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.
C. Add the SMEs as internal app collaborators so they can directly manage the app's settings.
D. Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: D | Question #3 Correct Answer: A | Question #4 Correct Answer: D | Question #5 Correct Answer: C |


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