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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Interaction Design | 14% | - Defining user flows and interactions - Designing effective page layouts - Creating wireframes and prototypes |
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Configuration and Customization | 10% | - Configuring Lightning pages and apps for optimal UX - Understanding declarative customization options for UX |
| Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| UX Fundamentals | 16% | - Describing the user-centered design process - Identifying user interface design principles - Understanding accessibility standards and guidelines |
| Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Identifying customer experience objectives and goals - Determining business needs and user needs |
Salesforce Certified Platform User Experience Designer Sample Questions:
Question 1
The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones.
In which two ways should their experience be improved? Choose 2 answers
A. Remove irrelevant public list views.
B. Recommend using related lists instead of list views.
C. Share list views to Public Groups and only add relevant users.
D. Request users to create and share their list views.
Question 2
Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management.
Which Salesforce solution should be used?
A. Experience Cloud
B. Sales Cloud
C. Commerce Cloud
Question 3
A sales representative needs to quickly see key fields whenever viewing an opportunity.
Which three Salesforce feature would allow fields to be available when they are viewing arecord?
Choose 3 answers
A. Highlights Panel
B. Customer Links
C. Tabs
D. List Views
E. Compact Layout
Question 4
Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level.
Which platform tools should be used to achieve this requirement?
A. Lightning Components, SLDS Icons, and Compact Layouts
B. Image Field, Dynamic Form, and Lightning Record Page
C. A Formula Field, Static Resource, and Object Page Layout
Question 5
A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints.
How should the designer illustrate the existing process, including the pain points and opportunities?
A. Observe the complaints process and create a journey map.
B. Observe the complaints process and create a business process diagram.
C. Observe the complaints process and create a prototype.
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: A | Question 3 Answer: A,D,E | Question 4 Answer: C | Question 5 Answer: A |
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