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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leveraging Adjacent Roles/Skills | 19% | - Knowledge and Skill Infusions
|
| Topic 2: Design | 30% | - Collaboration
|
| Topic 3: Discovery | 32% | - Ethics and Values
|
Salesforce Certified Platform Strategy Designer Sample Questions:
1. Cloud Kicks' sales representatives are complaining that some Lightning webs components developed as part of the partner onboarding process are slow to load and often unresponsive.
What would be the best recommendation to the team to identify the challenges and remediate the issue?
A) Utilize the Lightning Usage App.
B) Run the Salesforce Optimizer.
C) Create a case with Salesforce support.
2. A strategy designer and a UX team have recently workshopped and developed a plan around the team's purpose and how they will align with the rest of the organization's goals and objectives.
Which alignment and accountability document should be used after this workshop to bring the plan to reality?
A) UX vision
B) V2MOM
C) RACI
3. At a 15-person stakeholder workshop, the Cloud Kicks' design team shared three strategic opportunities and discussed the insights that led to them. They were well-received, and the leaders looked pleased. The design team then led a brainstorm on each opportunity.
What is the reason the strategy designer should recommend dot voting at this point?
A) Dot voting focuses conversation on a few ideas with the most importance to the group,
B) Dot voting lets everyone know what the leaders believe to be the right answers.
C) Dot voting is the fastest way to prioritize and make decisions.
4. Cloud Kicks' stakeholders da strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal.
Which capability should drive self-service in Experience Cloud?
A) Providing dashboards of orders to customers
B) Exposing their knowledge base to customers
C) @ Allowing customers to see their open cases
5. . Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.
What should be one of the initial steps to take when creating a program roadmap?
A) Start with a phased approach, then address foundational items early.
B) Develop a RACI diagram among internal stakeholders only.
C) Create a release plan matching calendar-based milestones
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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