Salesforce Certified Field Service Consultant : FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

A) Remove the Match Territory Work Rule.
B) Select Working Location Enable Primary on theWorking Territories Work Rule:
C) Deselect Working Location Enable Primary on the Working Territories Work Rule.
D) Include the Mateh Territory Work Rule.

2. AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

A) Ensure the product items are available in inventory.
B) Include the required products in the work type.
C) Add the product fields to the work order layout.
D) Create a flow to add the products to the work order.

3. Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?

A) Create a work order hierarchy with each installed product as a child work order.
B) Create an asset hierarchy with each installed product as a child asset in the hierarchy.
C) Create a work order with a work order line item for eachinstalled product.
D) Create a work order for each installed product and a work order dependency to assign to the same resource.

4. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointmentsare at risk of late completion.
What should a Consultant recommend to meet this requirement?

A) Update the In Jeopardy field on the Service Appointment.
B) Change the Status field on the Service Appointment.
C) Adjust the Scheduled End field on the ServiceAppointment.
D) Post to the Service Appointment Chatter feed.

5. Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?

A) FSL Resource License
B) FSL Admin License
C) FSL Dispatcher License
D) FSL Agent License

Solutions: