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Brief Details
Following are the quick details related to the Oracle 1z0-562 Certification Exam
Number of Questions: 70 Questions
Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates
Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Exam Code: 1z0-562
Exam type: Multiple Choice Questions
Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.
Duration: 120 minutes
Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal
Pass Score: 60%
Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.
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Exam Content
The examination consists of 70 Questions. Candidates should score 60% to clear the examination.
Formats of Question
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 120 minutes for attempting 70 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The Oracle 1z0-562 certification is a pass or fail examination and the candidate has to score a minimum of 60% to be termed as pass in the certification exam.
Candidates will receive an email with the result from Oracle within 30 minutes of completing the Certification exam. Exam results are also available on the CertView web portal and the candidate can visit the portal and login to the CertView account to view the exam results and get further details.
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
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Oracle 1z1-562 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer & Account Management | 15% | - Define customer account structure - Maintain customer information |
| Topic 2: Billing, Payments & Adjustments | 20% | - Configure adjustments and payment plans - Manage billing processes - Process payments and overpayments |
| Topic 3: Scripts & Automation | 15% | - Configure BPA scripts - Implement service scripts |
| Topic 4: Business Objects & Framework | 20% | - Understand business object elements and lifecycle - Configure business rules and bundling - Use Oracle Utilities Application Framework |
| Topic 5: User Interface & Navigation | 15% | - Navigate Oracle Utilities CCB interface - Use Control Central and help documentation |
| Topic 6: Collections & Field Activities | 15% | - Maintain service cycles and routes - Manage overdue debt and collections - Upload and manage field activities |
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