Oracle Service Center 2021 Implementation Essentials : 1Z0-1038-21

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

Which two components can be edited in a standard report?

A. Non-selectable filters
B. Schedules
C. Report headings
D. Permissions
E. Column headings
F. Graphs

Question 2

Which five actions should you performto configure advanced routing?

A. Add product and category fields to the Live Help page of the Customer Portal.
B. Add Access Control to a navigation set.
C. Assign guided assistance permission to a profile.
D. Assign advanced routing permissions to a profile.
E. Configure collaboration with external users who are not agent desktop users.
F. Create an advanced routing incident queue.
G. Define products and categories.
H. Create and activate a rule to route incidents to the advanced routing incident queue.

Question 3

Which two statements are true about safe mode in relation to add-ins?

A. It is a profile setting that must be enabled for a profile.
B. It is a setting that must be enabled at the interface level.
C. It allows an agent desktop to log in to the application without any add-ins.
D. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
E. It allows an agent desktop to log in to the application with local add-in files.

Question 4

Which four types are used by incidents queues?

A. Advanced Routing
B. FIFO
C. LIFO
D. Round Robin (All)
E. Round Robin (Logged In)
F. Standard
G. Quick

Question 5

Which is an invalid data type?

A. Menu
B. Date/time
C. Float
D. Integer
E. Text area
F. Radio
G. Text field

Solutions: