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Oracle 1z0-1063-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Data Management Overview | - Identify business use cases for CDM - Describe Oracle Customer Data Management (CDM) Cloud Service capabilities |
| Topic 2: Testing and Troubleshooting | - Diagnose common implementation issues - Validate configuration and data flows |
| Topic 3: Data Import and Integration | - Manage CSV and other import sources - Configure data import tasks |
| Topic 4: Security and Administration | - Configure user roles and access control - Maintain security of CDM data |
| Topic 5: Duplicate Identification and Resolution | - Configure duplicate match and resolution rules - Run duplicate identification and resolution processes |
| Topic 6: Setup and Configuration | - Register and integrate source systems - Configure CDM application and parameters |
| Topic 7: Address Cleansing and Verification | - Verify and standardize address data - Set up address cleansing options |
| Topic 8: Data Modeling and Management | - Define data model and entity relationships - Manage customer, account, and contact data |
| Topic 9: Data Enrichment and Quality | - Leverage external data services for enrichment - Implement enrichment workflows |
Oracle Customer Data Management Cloud Service 2021 Implementation Essentials Sample Questions:
1. Which two statements are true about Oracle Customer Data Management? (Choose two.)
A) It helps to standardize, consolidate, and cleanse only account records from multiple sources.
B) It helps to standardize, consolidate, and cleanse only contact records from multiple sources.
C) It helps to standardize addresses and resolveduplicate account and contact records.
D) It helps to consolidate and cleanse both account and contact records from a multiple source.
E) It helps to consolidate and cleanse both account and contact records from a single source.
2. Your client is a major office supply manufacturer and Bigmart is one of its major retail organizations as shown in the following organizational structure:
The client assigned different sales representatives to sell office supplies directly to individual stores based on geographic territories (east, west, central). They want visibility into purchasingactivities (orders, revenue, accounts receivable, aging, and so on) per individual store because they want to use the profitability figures of the different geographic regions.
Occasionally, Bigmart's bills are paid by their parent company, Bigmart Conglomerate. Therefore, for some orders, you must invoice Bigmart Conglomerate directly. The following two approaches are being considered to fulfill the use case by the client.
Approach A:
1. Set up Bigmart Conglomerate as Party.
2. Set up Bigmart HQ andStores as party sites.
3. Set up one account to represent Bigmart.
4. Link party sites to Party and account as appropriate.
Approach B:
1. Set up Bigmart Conglomerate, Bigmart HQ, and each store as individual parties.
2. Set up one account each for Bigmart Conglomerate and individual stores.
3. Create account relationships between Bigmart Conglomerate and the account representing each store.
What will best fit the client's use case?
A) approach A and B
B) neither approach A nor B
C) approach A
D) approach B
3. Which two statements are correct about Oracle Data Cloud when integrating it with Oracle Customer Data Management? (Choose two.)
A) It helps to connect and merge disparate data sources from multiple sources into a single view.
B) It helps to connect marketers and sales people for account-based marketing specifically to mobile channels.
C) It allows you to add customer insight and intelligence across all customer experience functions.
D) It helps marketers and sales people to perform account-based marketing to target accounts and prospects.
4. How is access granted topersonality identifiable information (PII) attributes in Oracle Sales Cloud?
A) Create a custom role with four data security policies and assign PII privileges.
B) Createa custom role with two data security policies and assign PII privileges.
C) Create a custom role with three data security policies and assign PII privileges.
D) Access is default with the standard role SALES_MANAGER, which has PII privileges.
5. A reputable banking industry customer is implementing Oracle Customer Data Management to centralize and achieve 360-degree account information from multiple sources. They have the following unique requirements:
* The system should be able to carry out duplicate identifications and duplicate merge process automatically.
* The system should provide the ability for a central administrator to review and approve merge records before carrying outduplicate merge process.
How can these be configured in Oracle Customer Data Management?
A) Oracle Customer Data Management does not support such approvals before merge and cannot be configured.
B) Set up the customer merge requests profile option CDH_CUSTOMER_MERGE_REQUESTS.
C) Define Groovy rules and trigger workflows with approval hierarchy before automerge.
D) Set up the user merger requests profile option ZCH_USER_MERGE_REQUESTS.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B | Question # 3 Answer: A,C | Question # 4 Answer: A | Question # 5 Answer: D |


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