Microsoft MB-910 Exam Syllabus Topics:

Topic	Details
Describe Dynamics 365 Marketing (10-15%)
Identify Dynamics 365 Marketing capabilities	- describe how to target customers by using segments and subscription lists - describe the lead generation and qualification process including lead scoring - describe customer journeys - describe event management features and capabilities
Describe related marketing apps	- describe the capabilities of LinkedIn Campaign Manager - describe the capabilities of Dynamics 365 Customer Voice - describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights
Describe Dynamics 365 Sales (15-20%)
Describe the Dynamics 365 Sales lifecycle	- describe leads and the process for qualifying leads - describe the opportunity management process - describe the quote lifecycle - describe use cases for orders and invoices - describe processes and tools used for forecasting sales
Describe related sales apps	- describe capabilities of Dynamics 365 Sales Insights - describe capabilities of LinkedIn Sales Navigator
Describe Dynamics 365 Customer Service (15-20%)
Describe Dynamics 365 Customer Service components	- describe cases, queues, and entitlements - describe Knowledge Management - describe service-level agreements (SLAs)
Describe related customer service apps	- describe Omnichannel for Customer Service - describe Connected Customer Service - describe Customer Service Insights
Describe Dynamics 365 Field Service (15-20%)
Describe the work order lifecycle	- describe the lifecycle of a work order including work order creation - describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements - describe capabilities for the Inspections feature
Describe scheduling capabilities	- describe resource management capabilities including skills, and proficiency models - identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for technicians - describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient
Describe inventory and asset management capabilities	- describe inventory management transaction types - describe customer asset management and preventive maintenance processes - describe options for performing proactive customer asset maintenance by implementing IoT
Describe Project Operations (15-20%)
Identify Project Operations capabilities	- describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts - identify views and reports that aid a project service company in making decisions
Describe project sales capabilities	- describe the process for converting leads into projects - describe opportunity management and quote management for project-based and product-based quotes - describe use cases for project contracts
Describe project planning and resource management capabilities	- describe allocation methods, tasks, subtasks, and assignments - describe time and expenses entry, and entry approvals - describe resource skills and proficiency models - identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards
Describe shared features (15-20%)
Identify common customer engagement features	- describe customers and activities - describe the product catalog - describe price lists, discounts, and currencies - describe cases - describe resources
Describe reporting capabilities	- describe built-in reporting capabilities including dashboards, charts, views, and Report Wizard - describe options for exporting data to Microsoft Excel - describe options for analyzing data by using Power BI
Describe integration options	- describe Microsoft Teams integration capabilities - describe use cases for integrating with Microsoft Excel and Microsoft Word - describe options for managing documents by using SharePoint Online - describe email integration capabilities

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