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BlackBerry Maintaining BlackBerry Enterprise Server/Microsoft Exchange : BCP-420

BCP-420

Exam Code: BCP-420

Exam Name: Maintaining BlackBerry Enterprise Server/Microsoft Exchange

Updated: Aug 20, 2026

Q & A: 102 Questions and Answers

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BlackBerry BCP-420 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Maintenance- System monitoring
  • 1. Performance monitoring tools
    • 2. Log analysis and diagnostics
      - Common issues resolution
      • 1. Connectivity failures
        • 2. Synchronization errors
          User and Device Management- Policy management
          • 1. IT policies and security rules
            • 2. Device configuration profiles
              - User provisioning
              • 1. User synchronization with Active Directory
                • 2. Activating BlackBerry devices
                  Microsoft Exchange Integration- Exchange connectivity
                  • 1. Mailbox synchronization
                    • 2. MAPI and messaging flow
                      - Configuration and maintenance
                      • 1. Exchange permissions and roles
                        • 2. Service account configuration
                          BlackBerry Enterprise Server (BES) Architecture- Core components of BES
                          • 1. Messaging infrastructure integration
                            • 2. BES server roles and services
                              - System requirements and deployment
                              • 1. Installation prerequisites
                                • 2. Deployment models and topology
                                  Messaging and Collaboration Services- Email flow management
                                  • 1. Synchronization troubleshooting
                                    • 2. Message routing through BES
                                      - Calendar and contacts integration
                                      • 1. PIM data synchronization
                                        • 2. Conflict resolution mechanisms
                                          BCP-420 Related Exams
                                          BCP-521 - Integrating the BlackBerry MVS SIP Gateway Solution
                                          BCP-240 - BlackBerry 10 Support Specialist
                                          BCP-222 - Supporting a BlackBerry Enterprise Server v5.0 in an IBM Lotus Domino Environment
                                          BCX-812 - Developing Web Applications for the BlackBerry Platform
                                          BCP-340 - Support. BB 10 Devices & BB Device Svc. in Enterprise Envir
                                          Related Certifications
                                          BlackBerry-Certifications
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