Cisco Implementing Cisco Collaboration Cloud Customer Experience : 300-830

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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) Random Early Detection only
B) DSCP EF for voice media
C) Best-effort forwarding
D) NAT prioritization

2. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Navigation
B) Headless
C) Panel
D) Persistent

3. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A) There is no or invalid Text-to-Speech Message.
B) Cisco Cloud Text to Speech engine is unavailable.
C) The audio file is missing.
D) There is a codec mismatch.

4. An administrator configures Webex Experience Management surveys after customer calls.
Customers report that surveys are not triggered when agents transfer calls internally between queues. What is the MOST likely reason for this behavior?

A) Experience Management requires UCCX integration
B) Survey templates are limited to outbound calls
C) Internal transfers terminate the original contact flow context
D) Queue transfers disable post-call events globally

5. An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)

A) customer name
B) phone ANI
C) schedule date in YYYY-MM-DD format
D) schedule date in YYYY-DD-MM format
E) schedule timezone

Solutions: