Huawei HCSP-Presales-Service(AICC) V1.0 : H21-287_V1.0

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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC component would be responsible for executing a complex business rule such as: "If a customer is a 'Gold' member and their call wait time exceeds 30 seconds, automatically create a callback request and place them back in the queue with a high priority"?

A) The CTI server for monitoring wait time.
B) The CMS reporting module for historical analysis.
C) The Workflow Engine, which can interact with the ICD and CRM.
D) The IVR system for collecting the member level.

2. Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?

A) CTI Server
B) Media Server
C) IVR System
D) UAP Client

3. Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?

A) ICD Router
B) CTI Server
C) Media Server / Fax Detection Module
D) UAP

4. What does the term "codec" refer to in the context of AICC voice communications?

A) A device for connecting to the PSTN.
B) A type of database used for storing recordings.
C) An algorithm that compresses and decompresses digital audio data.
D) A protocol for call control.

5. Which factor is the most significant when determining the required storage capacity for a call recording system in AICC?

A) The number of agents.
B) The number of recorded hours per day, the audio codec used, and the retention policy.
C) The total number of calls per month.
D) The size of the CRM database.

Solutions: