Avaya Aura® Call Center Elite & Elite Multichannel Solution Design : 33820X

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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?

A. Advanced Call Vectoring
B. Business Advocate
C. Expert Agent Selection
D. Best Service Routing

Question 2

A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A. Avaya Intelligent Customer Routing
B. Avaya Experience Portal
C. Avaya Proactive Outreach Manager
D. Avaya Control Manager

Question 3

Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A. Avaya Aura® Session Manager
B. Avaya Aura® Media Server
C. Avaya Aura® Application Enablement Services
D. Avaya Aura® Session Border Controller

Question 4

The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)

A. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
B. In AEP 7.2.x, full ports cannot be bundled with speech.
C. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
D. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
E. In AEP 7.2.x, full ports may be bundled with speech.

Question 5

A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

A. Enhanced Call Control Snap-in
B. Context Store Snap-In
C. Engagement Designer Snap-In
D. Presence Snap-in D)

Solutions: