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Pegasystems Certified System Architect (CSA) 74V1 Sample Questions:

1. A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

A) When the Process ticket step completes
B) When the Process ticket step starts
C) When the Triage stage completes
D) When Verify solution step starts

2. An organization requests the following behavior for a case type that allows customers to place orders for fulfillment.
When the customer logs in:
The application identifies the customer upon login.
The case type lists the last 10 orders placed by the customer.
The customer can select one of the previous 10 orders as the basis for the current order.
Select each piece of Information on the left and drag it to the appropriate Clipboard Location.

3. When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.
How do you implement the requirements so each approver can work independently?

A) Route to a workbasket where all three roles have access.
B) Create an approval step with cascading approval.
C) Create three parallel processes with approval assignments.
D) Create business logic to route to the different approvers.

4. A company requires that patients receive status updates during processing of medical tests. Patients are not users of the application.
You create the work party for the patient as an instance of which class?

A) Data-Party-Person
B) Data-Party-Com
C) Data-Party-Org
D) Data-Party-Operator

5. Which two dependencies do you directly enforce with a Wait step? (Choose Two)

A) Pausing a case until another case (or all cases) reach a specified status
B) Pausing a case until a user submits a specified value
C) Pausing a case until a new child case is created
D) Pausing a case until a predetermined time expires

Solutions: