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Reference: https://www.ibm.com/certify/mastery?id=P9560-043
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Difficulty in Attempting IBM Business Partner SaaS Support Mastery Test v1
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- For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
- Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
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