CIPS L5M9 : Operations Management

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CIPS Operations Management Sample Questions:

1. The Balanced Scorecard is a performance management approach which looks at measuring four areas of a business. Of those listed below, which is not an area traditionally measured within the Scorecard?

A) finance
B) customer
C) business processes
D) environment

2. Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

A) raw materials such as flour and sugar
B) facilities such as mixing equipment and ovens
C) Information such as recipes
D) employees who work on the production line

3. What is the name given to a person in an organisation who is competent in the Six-Sigma approach?

A) Quality Circle Leader
B) Master
C) Black Belt
D) Project Owner

4. What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

A) customer satisfaction
B) zero defects
C) reducing costs
D) increasing market share

5. Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?

A) No- quality criteria includes performance and reliability
B) No- quality is not concerned with aesthetics
C) Yes- other criteria include cost and speed
D) Yes- other criteria include performance and reliability

Solutions: