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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selected Roles | - Roles and responsibilities
|
| Topic 2: Technology and Architecture | - Supporting capabilities
|
| Topic 3: Key Principles and Models | - Management concepts
|
| Topic 4: Service Management as a Practice | - Fundamental concepts of service management
|
| Topic 5: The ITIL Service Lifecycle | - Lifecycle stages
|
| Topic 6: Selected Processes | - ITIL processes
|
| Topic 7: Generic Concepts and Definitions | - Core terminology
|
| Topic 8: Selected Functions | - Operational functions
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Question #1
Which statement about the emergency change advisory board (ECAB) is CORRECT?
A. The ECAB will be chaired by the IT Director
B. The ECAB considers every high priority request for change (RFC)
C. Amongst the duties of the ECAB is the review of completed emergency changes
D. The ECAB will be used for emergency changes where there may not be time to call a full CAB
Question #2
Which one of the following would NOT involve event management?
A. Monitoring the status of configuration items
B. Recording service desk staff absence
C. Intrusion detection
D. Recording and monitoring environmental conditions in the data centre
Question #3
Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
A. Potential
B. Preparation
C. Profit
D. Products
Question #4
Which one of the following is the BEST definition of the term service management?
A. The management of functions within an organization to perform certain activities
B. A set of specialized organizational capabilities for providing value to customers in the form of services
C. Units of organizations with roles to perform certain activities
D. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
Question #5
Which process would be used to compare the value that newer services have offered over those they have replaced?
A. Service catalogue management
B. Service portfolio management
C. Capacity management
D. Availability management
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: B | Question #3 Correct Answer: D | Question #4 Correct Answer: B | Question #5 Correct Answer: B |
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