HP HP2-H28 : Selling HP Printing and Computing Services

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HP Selling HP Printing and Computing Services Sample Questions:

1. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
B) Understand the customer's business drivers and establish from that the duration of services needed,
C) Understand the customer's business drivers and define the impact of printing and personal system downtime.
D) Understand the customer's business model to define when they will need support and what type of support HP can offer

2. What is the benefit offered by the Data Protection service?

A) Keeps a backup of data in the cloud
B) Encrypts data making it safe from hackers.
C) Detects viruses with remote support.
D) Remotely deletes data from your device in event of theft

3. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Preventative Maintenance Kit Replacement
B) Premium Services
C) Data Protection
D) Defective Media Retention

4. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Data Protection
B) Remote Delete
C) Defective Media Retention
D) Keep Safe

5. Which service protects mobile workers in many parts of the world?

A) Mobility
B) Defective Media Retention
C) Travel
D) Accidental Travel Protection

Solutions: