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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP |
| Topic 2: The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| Topic 3: SAP Integration Suite | 11-20% | - API Management - Open Connectors - Integration strategy and architecture - Cloud Integration capabilities |
| Topic 4: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Customer segmentation - Marketing automation strategies - Campaign management |
| Topic 5: SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
| Topic 6: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Integration with back-end systems - Service ticket workflows - Sales process configuration |
| Topic 7: Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| Topic 8: SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Commerce solution architecture - Order management |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question #1
What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
A. Increase flexibility and scalability with the loose coupling provided.
B. Run prepackaged integration flows for A2A communication.
C. Enable synchronous point-to-point integration.
D. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
Question #2
Which of the following can be used to extend SAP applications via a provided interface?
Note: There are 2 correct answers to this question.
A. Core extensibility
B. In-app extensibility
C. In-system extensibility
D. Side-by-side extensibility
Question #3
Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.
A. Tactics
B. Contact
C. Interactions
D. Automation Center
E. Channel Updates
Question #4
Which dev space types are offered by SAP Business Application Studio?
Note: There are 3 correct answers to this question.
A. SAP HANA native application
B. SAP Fiori
C. Full-stack cloud application
D. SAP Workflow
E. SAP ABAP
Question #5
In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?
A. Org member
B. Subaccount
C. Directory
D. Global account
Solutions:
| Question #1 Correct Answer: A,D | Question #2 Correct Answer: B,D | Question #3 Correct Answer: A,C,D | Question #4 Correct Answer: A,B,C | Question #5 Correct Answer: B |
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