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Peoplecert ITIL V3 Foundation Sample Questions:
1. Which of the following might be used to manage an Incident?
1.Incident Model
2.Known Error Record
A) Neither of the above
B) 2 only
C) Both of the above
D) 1 only
2. Which of the following combinations covers all the roles in Service Asset and Configuration Management?
A) Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager
B) Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration Analyst; CMS/tools Administrator
C) Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator; Financial Asset Manager
D) Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator
3. Which of the following are within the scope of service asset and configuration management?Identification of configuration items (CIs) Recording relationships between CIs Recording and control of virtual CIs Approving finance for the purchase of software to support service asset and configuration management
A) All of the above
B) 1, 2, and 3 only
C) 3 and 4 only
D) 1, 2 and 4 only
4. What is the definition of an Alert?
A) An error message to the user of an application
B) A warning that a threshold has been reached or that something has changed
C) A type of Incident
D) An audit report that indicates areas where IT is not performing according to agreed procedures
5. In which document would you expect to see an overview of actual service achievements against targets?
A) Operational Level Agreement (OLA)
B) Capacity Plan
C) SLA Monitoring Chart (SLAM)
D) Service Level Agreement (SLA)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
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