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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Reporting and Analytics | - Service Reporting
|
| Integration and Communication | - Integration Scenarios
|
| Master Data and Configuration | - Core Master Data
|
| Service Processes | - Service Order Processing
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question #1
From which of the following lists do you add products to the maintenance items?
A. Product list
B. Product categories
C. Products from related tickets
D. Registered products
Question #2
How does the integration of SAP JAM with SAP Cloud for Customer benefit service agents? Note: There are
2 correct answers to this question.
A. They can edit Knowledge Base articles in the agent workspace
B. They can view Knowledge Base group updates in the Feed pane
C. They can create a ticket directly from SAP JAM
D. They can attach Knowledge Base articles to tickets
Question #3
Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.
A. Adjust fields with input fields
B. Fix errors in the data file
C. Activate migration templates in scoping
D. Migrate data from the template file
E. provided migration template in the Data Workbench
Question #4
What date type is used in a Date Profile to determine the start of the warranty?
A. Reference date
B. Due date
C. Requested date
D. Creation date
Question #5
When a user creates service ticket, what product type is supported for determining the warranty?
A. Registered product
B. Individual product
C. Entitlement product
D. List product
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: A,B | Question #3 Correct Answer: C,D,E | Question #4 Correct Answer: A | Question #5 Correct Answer: B |
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