Salesforce AP-222 : Public Sector Solutions Accredited Professional

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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question #1
Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?

A. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
B. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
C. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
D. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

Question #2
A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits. What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A. Link Inspections and Visits to Permit Applications
B. Set up Business Rules Engine (BRE) to determine Complaint validity.
C. Link Cases to Permits
D. Configure Inspections and Visits
E. Configure Action Plans on Cases and Permits

Question #3
The City of Snaxboro has several License and Permit forms that are long and complex.
Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?

A. Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.
B. Review the application forms and find logical points in the process that can be broken into shorter steps.
C. Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
D. Create a PDF form and integrate it with the Public Sector Solutions application intake form process
E. Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.

Question #4
Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents. Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated that while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority. Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

A. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.
B. Select the Licenses and Permits Experience Site template, and customize the theme.
C. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.
D. Select the Help Center Experience Site template, and customize the theme.

Question #5
A county wants every new permit application to automatically generate a standard set of review tasks. However, if the application is marked as an emergency, several additional tasks should also be created immediately. Which solution is the most maintainable?

A. Require reviewers to manually create additional tasks
B. Create multiple validation rules for each emergency task
C. Build two completely separate application objects
D. Use Flow to launch different Action Plan Templates based on application attributes

Solutions: