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Salesforce AP-204 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visit Planning | 23% | - Visit Schedule and Frequency - Visit Planning Process - Territory Management - Visit Plan and Visit Plan Targets |
| Topic 2: Admin and Configuration | 12% | - Consumer Goods Cloud Data Model - Mobile Configuration - User Setup and Permissions - Reports and Dashboards |
| Topic 3: Visit Execution | 23% | - Promotion Check and Promotion Details - Photo Capture and Survey - Visit Tasks and Task Types - Visit Execution Process - Order Capture and Order Submission - Inventory Check and Product Listing |
| Topic 4: Store Execution Configuration | 12% | - Configuration of Assortment Monitoring - Configuration of Store Survey and Feedback - Configuration of Planogram Compliance - Configuration of Store Execution Process |
| Topic 5: Store Execution | 15% | - Store Execution Process - Store Survey and Feedback - Assortment Monitoring - Planogram Compliance |
| Topic 6: Visit Planning and Execution Configuration | 15% | - Configuration of Visit Plans and Visit Plan Targets - Configuration of Photo Capture and Survey - Configuration of Order Capture and Order Submission - Configuration of Promotion Checks and Promotion Details - Configuration of Visit Tasks and Task Types - Configuration of Inventory Checks and Product Listings |
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
1. Which of the following are supported KPI Type values for Retail Store KPI records?
A) Facing
B) Promotion
C) Units
D) Revenue
E) Price
2. Universal Containers has a requirement to establish dependencies between independent commercial products, such as ensuring that the 'Roaming Service' cannot be activated without first activating the 'Voice Service.' The provisioning system insists on receiving a single request for the activation of both products.
Which approach should the consultant recommend to ensure seamless integration and streamlined operations while addressing these business requirements?
A) Create a Relies-On Relationship between products and set the decomposition scope to OrderItem
B) Create a Relies-On Relationship between product and set the decomposition scope to Account
C) Create a Relies-On Relationship between products and set the decomposition scope to Relies-On
D) Create a Bundle Product and Multilevel Decomposition for fulfillment
3. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC wants to create a guided ordering process for their Sales Agents and B2C Customers.
Which two options are technically feasible?
A) Use OmniScript to build the guided ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS.
B) Use Salesforce Flow to build the guided ordering journey for agents and Salesforce Flow via Lightning Out on a third-party CMS for customers.
C) Use OmniScript to build the guided ordering journey for agents and OmniScript via OmniOut on a Salesforce Experience for customers.
4. Which of the following three capabilities are available with Salesforce Maps Advanced to support Store Visit planning?
A) Visit Windows
B) Gantt-chart Routing
C) Real-time Traffic-based Routing
D) Visit Prioritization
E) Constraint based Routing
5. Where are the results (actual values) of Custom Task KPIs stored?
A) In the Retail Visit KPI record
B) In the Visit Record
C) In the custom object.
D) In the Retail Store KPI record
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: A | Question # 3 Answer: A,C | Question # 4 Answer: A,C,E | Question # 5 Answer: D |


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