Salesforce AP-203 : Salesforce Accredited Agentforce Communications Professional

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Accredited Agentforce Communications Professional Sample Questions:

Question #1
An ABC telecom customer requested a change to their existing services which resulted in new set of assets.
At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A. Subscription strategy should a Consultant
B. Service Entitlement
C. Contract Line Item
D. Service Account

Question #2
Universal Containers sells B2B products, including service plans (Basic, Standard, Premium), that customers can modify during a MACD order. The commercial product representing these service offerings is a single product with an attribute used to model the three service plans. There is a requirement to identify the existing plan during the orchestration plan. What option should a Consultant recommend to identify the existing plan?

A. Order management can retrieve the value from the Inventory Items object.
B. Order Management can make a callout to retrieve the latest service plan from the downstream system.
C. Custom objects can be created to capture the specific use case requirements.
D. The commercial product should store both the existing and new values of the service plan in the Change order.

Question #3
Universal Containers (UC) is using Communications Cloud and would like to introduce a limited-time offer to their customers. The offer will be available on UC ' s website through DC APIs and once claimed, will give customers a 10% discount for three months. Which two options should a Consultant configure to meet this requirement?

A. Promotion
B. Time Plan
C. Offering
D. Discount

Question #4
Universal Containers (UC) is a Communications Cloud customer. They want to use the Communications Cloud CPQ solution for their residential B2C use case. Their main goal is to have a short sales process that lasts no more than three days. Since this is a B2C use case, users will buy the products directly or reach out to Agents to purchase the products for them. UC also wants to consider a flexible option for authenticated community users. What should a Consultant propose to meet UC ' s requirements?

A. Use the Sales Process OmniScript that includes Lead, Opportunity, Quote, Order objects and perform CPQ actions on Quote Object.
B. Use Out of the Box Cart on Opportunity that creates Quote and then perform CPQ actions on Order, created from Quote.
C. Create a Custom Buyflow (OmniScript) invoked from Account Object for Order Creation and perform CPQ actions on the Order Object.
D. Create a Custom Buyflow (OmniScript) invoked from Account Object for Quote creation and perform CPQ actions on Quote Object.

Question #5
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
B. Create one decomposition relationship each via one parent class product from all commercial offerings
C. Create one decomposition relationship each from all commercial offerings to the same technical product
D. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

Solutions: