Cisco 820-422 : Performing Business-Focused Transformative Architecture Engagements

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Cisco 820-422 Exam Syllabus Topics:

Cisco Performing Business-Focused Transformative Architecture Engagements Sample Questions:

1. What is the definition of a risk?

A) Uncertainty of outcome whether a positive opportunity or negative threat
B) A negative effect upon a service
C) Increased user and customer satisfaction with the IT service
D) The possibility of losing money

2. Which would be a non-financial benefit?

A) Improved quality of video,which results in a better experience for fans at the customer's sporting events
B) Savings in a customer's travel expense
C) Slow down a customer's growth rate for acquiring new storage hardware
D) Higher revenue per order,enabled by customer service reps more frequently involving remote experts in sales discussions

3. Which question would be appropriate for use in uncovering customer's business challenges?

A) How you do expect IT budgets to change next year?
B) How much travel expense could be saved by eliminating 4 sales meetings a year?
C) Do you have a policy covering whether customerservice reps can work from home?
D) How will regulatory compliance make marketing more difficult?

4. Individuals from which role should be invited to attend Transformative Networking Workshop?

A) Application users
B) Cisco engineers
C) Staffing or recruiting leads for the IT organization
D) Customer executives (CxO)

5. Which accurately describes the main aspects of the gap analysis approach?

A) Measure how the customer's infrastructure has performed against industry benchmarks
B) Identify differences between the customer's current IT products and those available in the market
C) Identify needs or problems due to differences between the customer's current and desired future state
D) Identify technology areas to displace competitor products with your offering

Solutions: