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Avaya Oceana® Solution Support Sample Questions:

1. Which statement regarding UCA Store Backup is correct?

A) UCA Store backup can be run immediately and it does not support backup scheduling.
B) UCA Store backup can be taken without entering the backup password.
C) UCA Store backup can be run immediately or scheduled later.
D) UCA Store backup is immediately for the Avaya Oceana solution.

2. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/services/CallServerConnector
B) /var/log/Avaya/dcm/pu/AgentControllerService
C) /var/log/Avaya/dcm/pu/CallServerConnector
D) /var/log/Avaya/services/CustomerControllerService

3. Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

A) Ingress VDN
B) Transfer VDN
C) RONA VDN
D) Routing VDN

4. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED sends a resource request to CS with chat attributes for a suitable agent.
B) ED workflow requests chat attributes for the Context Id from C Store.
C) ED sends a resource request to WA and invites the agent to a chat room.
D) ED sends a resource request to WA with chat attributes for a suitable agent.
E) ED sends a "create new contact" request to OCP snap-in.

5. When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

A) Block New Service State
B) Deny New Service State
C) Active New Service State
D) Accept New Service State

Solutions: