Cisco 500-442 : Administering Cisco Contact Center Enterprise

Cisco 500-442 Exam Syllabus Topics:

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/administering-cisco-contact-center-enterprise-ccea.html

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Cisco Administering Cisco Contact Center Enterprise Sample Questions:

Question #1
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

A. Voice Browser
B. Unified Communications Manager
C. Media Server
D. Finesse Server
E. VRU PG

Question #2
How does CUCM function in CCE?

A. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
C. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
D. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

Question #3
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

A. Reason Code
B. Config Manager Tools
C. Script Editor
D. Call Trace
E. Workflow

Question #4
Which two servers can be accessed from the Web Administration tool? (Choose two.)

A. DCCMP
B. Rogger
C. CVP
D. Finesse
E. PG

Question #5
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

A. ICM responds to the Route Request by running a Routing Script.
B. ICM sends a VRU Label, which prompts a command to CVP
C. ICM sends an Agent Label, which prompts a command to CVP.
D. ICM responds to the Route Request by running an Administrative Script.

Solutions: