PDF Version DemoWhat Are the Topics Covered in Cisco 500-440 Exam?
In order to ace the Cisco 500-440 exam, you have to master the following topics including how to:
- Classify the design considerations for Cisco Unified Communications Manager in Cisco UCCE solutions (11%)
- Describe virtualization environment for contact center resources and Cisco Unified CCE components (11%)
- Identify Network Design Considerations in a Cisco Unified CCE solution (19%)
- Describe the features and functionalities of Cisco Unified CCE solutions (23%)
- Define the sizing process for Contact Center Resources and Cisco Unified CCE components (13%)
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Training Course Recommended for Cisco 500-440 Exam
The training courses offered by Cisco are very helpful and informative for the candidates to learn about the topics that are covered in the exam. To prepare well, you can register for the course described below and learn about the exam topics by getting guidance from the experts.
Cisco 500-440 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations and Troubleshooting Design | - Monitoring and logging architecture - Failure scenarios and recovery design |
| Topic 2: Contact Center Applications | - Reporting and analytics (CUIC) - Cisco Finesse desktop design considerations |
| Topic 3: Contact Center Enterprise Architecture | - High-level system design principles - UCCE solution components overview
|
| Topic 4: Call Routing and Dial Plan Design | - Dial plan integration with enterprise systems - Routing scripts and call flows |
| Topic 5: Integration and Advanced Features | - CRM and third-party integrations - Outbound dialer and callback design |
| Topic 6: System Design and Deployment | - Sizing and scalability considerations - Redundancy and high availability design |
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