Avaya 3175T : APDS Avaya Breeze Online Test

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Avaya 3175T Exam Syllabus Topics:

Avaya APDS Avaya Breeze Online Test Sample Questions:

1. Which Snap-in stores a customer's journey history allowing the customer to make subsequent calls without having to repeat any of the history?

A) Smart Caller ID Snap-in
B) Work Assignment Snap-in
C) Context Store Snap-in
D) Engagement Assistant Snap-in

2. Which two statements correctly describe example use cases for the Real Time Speech Snap-in? (Choose two)

A) Using Text-to-Speech, the caller is provided with verbal options to select a meeting
B) Can listen in real-time to the conversation and if the agent does not state a their name or license number, the system would play a reminder tone or a whisper message that only the agent can hear
C) ..................................................... name to the employee receiving the call
D) If customer says "I'm unhappy with your price" or "I want to talk to your manager", a supervisors desktop would be updated to indicate an upset customer
E) A page informs the called party that a call is waiting at the Park Extension directory number

3. Avaya provides the AvayaLive TM Collaboratory to assist in the development of collaboration applications.
Which statement correctly describes AvayaLive Collaboratory?

A) A system integration and test facility for collaboration applications
B) A subscription-based development and test environment
C) A cloud-based Avaya certification lab for collaboration applications
D) A free development environment for Avaya Dev Connect Partners

4. For Avaya Breeze TM solutions, which statement correctly describes including Automatic Speech Recognition (ASR) and Text to Speech (TTS) capabilities in Snap-ins?

A) A separate Nuance license is required on the Avaya Aura Media Server on a per server basis
B) Nuance licenses are included in Avaya Breeze TM entitlement licensing
C) A separate Nuance license is required on the Avaya Aura Media Server on a port basis
D) ASR and TTS are not supported on Avaya Breeze TM

5. Which Snap-ins support Avaya Breeze TM geo-redundancy?

A) Context Store and Presence Snap-ins
B) Enragement Assistant and Work Assignment Snap-ins
C) All Snap-ins
D) WebRTC and Engagement Designer Snap-ins

Solutions: