Avaya 3000-2 : ACSS Small and Medium Enterprise (SME) Communications

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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)

A) Add names to the system directory.
B) Embedded Voicemail code is set.
C) Updated prompts are needed on the flash card.
D) Configure Dial By Name action off Auto Attendant.
E) Users need to record their names.

2. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) Customer Call Reporter
B) System Status Application
C) Wireshark
D) System Monitor

3. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) You need to buy additional licenses.
B) Embedded Voicemail is not running properly.
C) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
D) All cards may not be seated correctly.

4. What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 64s and 2 Combination (Combo) Cards?

A) 184
B) 240
C) 148
D) 120

5. A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?

A) Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.
B) Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
C) Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
D) Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.

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