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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which is an invalid data type?

A) Menu
B) Date/time
C) Float
D) Integer
E) Text area
F) Radio
G) Text field

2. Which three statements are true about navigation sets?

A) The same navigation set can be set for different interfaces.
B) Using navigation sets, you can configure whether to show the Home navigation pane or not.
C) Using navigation sets, you can configure which quick search reports can be seen.
D) Using navigation sets, you can define what quick links can be seen when navigating File > Link.
E) Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
F) Using navigation sets, you can define what new objects can be created by using the File menu.

3. What would you use for repetitive text with a single point of maintenance for any changes to the text?

A) Custom object field
B) Merge field
C) Custom field
D) Variable

4. Which four view modes are available in the Report Editor?

A) Layout View
B) Data Set View
C) Report View
D) Design View
E) Database View
F) Graphical View

5. Which six actions initiate the business rules engine to run their configured logic?

A) An administrator compiles the rules engine.
B) A customer adds more information to their incident via the end-user pages.
C) An agent edits contacts, incidents, organizations, or tasks.
D) An agent creates or edits an answer.
E) The rules engine is updated.
F) An agent runs an incident report.
G) A customer updates contact details via the end-user pages.
H) An agent edits an opportunity.
I) A customer creates an incident in the end user portal.
J) An agent views the rule log.

Solutions: